You can request permanent deletion of your Incredibiz account at any time. This page explains how, what is removed, and the timeline.
Send an email to support@incredibiz.co from the email address registered on your account, with the subject line "Delete my account". Sending from the registered address is how we verify the request is really yours — deletion requests from other addresses cannot be actioned.
We will reply to confirm receipt, and again when deletion is complete.
Some records can survive account deletion where the law requires it: tax invoices already issued to your customers form part of their financial records, and payment/transaction records may be retained for the period required by tax and financial legislation (in South Africa, typically five years). Retained records are kept only for compliance, are not used for any other purpose, and are deleted when the retention period lapses.
Deletion is completed within 30 days of a verified request. Active paid subscriptions are cancelled as part of the process (no further billing after the current period).
Deletion is permanent — invoices, quotes and customer records cannot be recovered afterwards. If you only want to stop using the app or pause billing, you can simply stop logging in (free accounts cost nothing), or downgrade from a paid plan in Settings instead.